Find answers by checking our most frequently asked questions and exploring our blog.
Product, labelling and safety
Providing medical cannabis to our patients means we have an innate responsibility to ensure that we hold ourselves to the highest quality standards, often above and beyond what is currently mandated for our industry. While this guiding principle touches every point of our production, here are just a few of the critical steps we take to ensure your safety: - We have adopted pharmaceutical grade quality assurance and control processes that include exhaustive testing for every batch of cannabis that is produced; - We determine the nutrients and proportions that make up our fertilizer blends to ensure we significantly reduce the risk of unwanted chemicals that can be found in ‘pre-mixed fertilizers'; - Our greenhouse only uses biological controls to ensure ideal growing conditions instead of chemical alternatives. Here at Tilray Medical our management team has over 35 years of experience in agriculture and over 20 years of experience in the pharmaceutical space and we don’t need to rely on chemicals because we know how to grow naturally.
Patients can use dried cannabis in a variety of ways. Patients may choose to vaporize, smoke, or make edibles and teas with their medical cannabis. Cannabis oil can be applied directly under the tongue or incorporated into various recipes. Check out our blog to better understand your options.
As they’re ingested differently, cannabis oil and dried cannabis aren’t processed by the body in the same way. The use of cannabis oil results in a more gradual onset of effects in comparison to smoking or vaporizing dried cannabis. Patients report experiencing the effects of cannabis oil for a longer duration than smoked or vaporized dried cannabis.
Tilray Medical oils are made with MCT (Medium Chain Triglycerides) oil. MCT oil is used widely in the food, pharmaceutical, and nutritional industry. Our MCT oil is not derived from coconut, but from palm kernel oil.
All Licensed Producers, under Health Canada’s ACMPR, are now required to report both the actual and potential potency on our product label. This is a label change only and does not indicate a change to the products’ potency. The actual potency (THC and CBD) is the percentage of cannabinoids that the dried flower possesses as it occurs in its original dried state (i.e. if you were to consume a dried cannabis bud without heating it). To activate the full potency potential of the cannabinoids (THC, THCa and CBD, CBDa) dried cannabis flower must be decarboxylated. Decarboxylation occurs when the dried cannabis flower is heated through vaporization, smoking, or cooking thereby converting the THC-A to THC and CBD-A to CBD.
Until Health Canada regulations change further, the ACMPR does not require an expiry date to be included on bottles of medical marijuana. More information will follow as it becomes available.
The only legal access to medical cannabis in Canada is through Health Canada Licensed Producers, such as Tilray Medical. Some Canadians still have personal production licenses, which authorizes them to produce medical cannabis for personal use.
As a Licensed Producer under Health Canada regulations, registration with Tilray Medical is open to any individual who ordinarily resides in Canada and provides the appropriate medical document signed by a health care practitioner. Upon approval by Tilray Medical, a patient will have a unique ID number generated to place orders online or via phone. For more information on creating a Tilray Medical account, visit our registration page.
It’s best to speak to your physician about why you want to try medical cannabis. If your physician is not comfortable prescribing medical cannabis, you can consult our clinic finder, or contact our Patient Care team for a complete list of prescribing health care practitioners in your area by calling 1-844-427-4742 or emailing email@example.com.
Your monthly allotment will refresh every 30 days. The date is calculated by adding three days from your first order date on your current medical document. We must add three business days to account for the estimated delivery of when you received your first cannabis order. For example, if you placed your first order on January 1, you would add three days to make January 4 the beginning of your 30-day period. Your allotment will reset every 30 days from this date until your active medical document expires or is renewed, at which time a new 30-day period would be established. Patients can order up to 30 times their daily limit within any 30-day period, but only 150g per order per day. Tilray Medical’s whole flower comes in multiple brands and packages of 5-gram and 10-gram units. Due to package design and in accordance with regulatory requirements, the amount in each package may vary from 95%-101% of the labelled amount (e.g a 5-gram pack may contain between 4.75-5.05 grams of product).
Travelling with medical cannabis is permitted within Canada. Be sure to carry your registration documentation and store your cannabis in its original prescription bottle. If you’re flying, we recommend calling the airline ahead of time to avoid running into any security delays.
You may possess up to one month’s supply of cannabis or 150 grams, whichever is less.
In accordance with the ACMPR, a patient’s proof of authorization to possess medical cannabis is the client-specific label with their details on each of their bottles and an appropriate piece of photo identification to demonstrate legal possession. Therefore, we are no longer required to supply our patients with a Patient ID card, and they are no longer required to carry one. Patients may possess up to 30 times the daily quantity of dried marijuana specified in their medical document or up to 150 grams, whichever is less.
Pricing and insurance
Yes, eligible patients who have an annual income of $30,000 or less can apply to receive a 20% discount on oils, dried flower, concentrates, and softgels. Please note that this does not cover Grower’s Blend and accessories. Patients are required to renew the program on an annual basis. Check out our discount programs to learn more.
Yes, our Veteran Support Program goes above and beyond what Veteran Affairs offers in Canada. Our program allows for medical cannabis coverage on softgels, oral spray, 510 cartridge vaporizers, sublingual oil, and dried flower. To learn more, contact the Patient Benefits team by calling 1-844-427-4742 or through email at firstname.lastname@example.org.
Unfortunately, medical cannabis does not have a Drug Identification Number because Health Canada has not classified it as a drug. When Health Canada classifies it as a prescription drug, a DIN will be issued to Medical Marijuana to aid our patients with reimbursement. Currently, medical cannabis is not covered by most insurance plans. However, medical cannabis may be claimed as a medical expense for tax purposes. Please speak with your insurance provider and get in touch with Tilray Medical should your insurance be on board with cannabis coverage.
As Tilray Medical strives to provide the best patient experience possible, we currently offer two shipping options: Canada Post for free or FedEx for a $10 flat rate. These courier options are presented as part of the purchase process.
Orders may take 48-72 hours to process. We offer next business day delivery on certain orders. Delivery can take up to 48 hours for orders shipped outside Ontario.